Engrade Platform: Status Notifications

Subscribe to updates on the new McGraw-Hill Education Status Center site. Notifications for system maintenance and downtime for EngradePro.com and other platforms can be emailed to you automatically to keep you up to date at all times.   

  1. Go to http://status.mheducation.com to get started.  On the homepage, select the red Subscribe to Updates button at the top. 

    subscribe_to_updates.jpg

  2. Enter your email address in the box at the bottom to receive email notifications for the McGraw-Hill Education platform(s) of your choice. Emails will only be sent in the event of a confirmed platform outage or scheduled maintenance. Select the green Submit button to subscribe.

    enter_email.jpg

  3. Next, check your email to complete the subscription process.

    check_email_to_finish_subscribing.jpg

  4. In your inbox, you should receive an email from McGraw-Hill Education Platform Status Center <no-reply@mheducation.com>.  Select the red Activate Account button to proceed. 

    Activate_Account.jpg

  5. Back on the Platform Status page you will see a green bar indicating that you've successfully registered your account.

    Account_now_Active.jpg

  6. Navigate to the Engrade section and choose your desired platform (EngradePro). Then choose the green Update Subscription button at the bottom. 

    Update_Subscription.jpg

  7. Back on the home page you will see a green bar indicating that your subscription has been updated.

    Subscriptions_updated.jpg

  8. Navigate to http://status.mheducation.com at anytime to review the latest status of the Engrade platform.

    Normal_Service.jpg

  9. Scroll down to the Scheduled Maintenance and Past Incidents sections to review the latest information for any platform. 

    Scheduled_Maintenance_and_Past_Incidents.jpg

  10. At the top, select the red Manage Subscriptions button to change or unsubscribe from status updates at anytime. 

    Manage_Subscriptions.jpg

  11. Enter your email address once more in the box at the bottom to receive an email that will allow you to manage your subscriptions.  Select the green Submit button to proceed.

    enter_email_to_manage_subscriptions.jpg

  12. Next, check your email to manage your subscription.

    check_email_to_manage_subscription.jpg

  13. Select the red Manage Subscriptions button in the email to continue. 

    email_choose_manage_subscriptions.jpg

  14. On the Subscriptions page, uncheck the box next to the platform you no longer wish to receive updates for.  Be sure to choose the green Update Subscription button at the bottom to save your changes. 

    uncheck_platform_and_update_subscription.jpg

  15.  See below for examples of each type of notification:

    Scheduled_Maintenance.png

    Open_Incidents.png

    Platform_Incident.png

    Fixed_Incident.png
     
     
     
     
     
     
     
     
     


Have more questions? Submit a request